FAQ

Frequently Asked Questions

Find answers to some of the most common questions about Refacing cabinets with Front + Center.

General

Refacing is a kitchen cabinet makeover. All visible parts of the cabinet are updated. Doors and drawer fronts are removed and replaced, so are hinges and hardware. All visible exterior surfaces are covered. Because the existing cabinet boxes stay in place, projects are usually simplified, without the time, mess and stress of renovating or refinishing.

When you consider the different options for updating a kitchen, you’ll find the cost of Refacing to be a nice middle of the road choice. For homeowners, most projects tend to be in the $10K-$15K range, not including appliances, countertops, flooring, etc., but total cost depends on the size of the kitchen and scope of the project. When compared to a full remodel, which can run $35K-$75K+, Refacing can be a much more accessible and budget-friendly option.

If you like the existing layout of your kitchen and your existing cabinets are structurally sound and in good condition, then Refacing may be a good option for your kitchen.

Yes! With Refacing, your existing cabinet boxes are reused, which keeps them out of landfills. Reusing your cabinet boxes also eliminates the materials needed to produce new ones and the emissions that go along with building and transporting them. Additionally, Front + Center doesn’t use any VOCs in our engineered Fronts + Refacing Supplies.

One of the reasons Refacing projects can be completed so quickly is because there are not major changes to the layout of the existing cabinets. Leaving existing plumbing, electrical, and gas lines in place also helps avoid unexpected costs and delays. If you’re looking to add a few extra cabinets for more storage, that kitchen island you’ve always wanted or have any damaged cabinet boxes—don’t worry! Most Refacing professionals can provide new boxes and accessories as needed in your project.

The length of your project depends on your installer, the size of your kitchen, and scope of your project, but most Refacing projects take 1-4 days to complete. The full process from the initial meeting with a Pro through installation generally takes 4-6 weeks, depending on the Pro’s availability.

  • Style: With Refinishing/Painting, you keep existing cabinet doors so you are limited to the current style of the doors. With Refacing, all doors and drawer fronts are replaced, giving you many new style options.
  • Durability: Front + Center’s engineered finish is 6 times thicker than paint for superior durability, cleanability, and longevity.
  • Installation: You can expect the prep work for paint and Refacing to be similar, but Refacing requires less labor overall and there is no cure time, so the kitchen will be available for immediate use. Additionally, Front + Center doesn’t use any VOCs or hazardous materials in our engineered Fronts + Refacing Supplies.

You can contact us at hello@myfrontandcenter.com and we’ll help you locate a Pro in your area. We are currently building our network of Front + Center Pros, so if you know an independent contractor interested in learning Refacing, please encourage them to contact us to get exclusive pricing, tools and Refacing training.

Shipping + Delivery

We currently offer shipping only within the continental US. We do not ship to Alaska, Hawaii, US territories, PO boxes, re-shippers, or package forwarding services.

Typically orders ship within 2-3 weeks. Depending on where you’re located, shipping can take 1-7 days. Delivery times represent our best estimate only.

You will see your shipping costs before you complete your Front + Center order. Shipping costs depend on weight and size of the products you order.

Orders with less than 40 sq. ft. and product dimensions less than 27” x 58” will be boxed and shipped via UPS Ground. Orders larger than 40 sq. ft. or with product dimensions greater than 27” x 5” will be down-stacked onto pallets and shipped LTL with lift gate service. Pallet size is determined by the size of the products. Front + Center recommends splitting large items into multiples whenever possible. For example, instead of an 8′ tall panel, you could order two 4′ panels, or use Polyback, which can be rolled and boxed (PSA is also rolled).

Yes. You should always sign the delivery receipt while the driver is still present and follow instructions outlined below regarding what to do when your order arrives.

  1. Check the delivery receipt while the driver is still present to confirm the shipment is your product and all required information and documentation is present, e.g. packing list, number of pieces, boxes, tubes, pallets, etc.
  2. Count all pieces and inspect items with the driver, making note of disputed counts and visible damage on your delivery receipt.
  3. Sign the delivery receipt while the driver is still present. Always read what you are signing to make sure you are aware of any add-on charges. Request the driver sign or initial all copies of the receipt if there are notations of damages or shortages.

Please reference the Front + Center Product Guide for additional instructions on receiving your order.

Whenever possible, document damages and missing items at the time of delivery. Always take photos of any damaged product and packaging. Contact Front + Center at myorders@myfrontandcenter.com to report any damages, defects or errors.

If you discover concealed shipping damage after the driver has already left, please contact us right away at myorders@myfrontandcenter.com.

Orders + Payment

We accept all major credit cards and PayPal.

You will be charged for your purchase at the time your order is placed.

Because sales tax rates and rules vary by state and local jurisdiction, we apply sales taxes based on where you’re shipping your order. You will see the total sales taxes to be collected as you finalize your order during checkout. F+C Pros can apply for tax exempt status from your F+C Pro account.

Your order number will be shown in order confirmation message that appears on-screen after you successfully place your order. It will also be included in the confirmation message we email after you place your order.

No. Due to the custom nature of our manufacturing process, we do not allow changes or cancellations after you place your order. Be sure to double check all order details before submitting your order. ALL SALES ARE FINAL.

Sign into your Front + Center account then select “Track Orders” under “My Account”.

Because all items are custom made for you, we do not allow returns.

Products

A high quality, double-refined, 3/4″ engineered core provides a stable, consistent substrate. In our Seamless Styles – Shaker, Raised, and Flat – the profile detail is first routed into the core, then 3D Laminate (3DL) material is pressed onto the face and over the sides, creating a seamless bond between the face and sides of the Front. Our Miter Shaker doors are constructed the same way traditional wood doors are made, with the added benefit of using highly durable and consistent engineered materials. The result is a uniform appearance with true grain orientation. This means the grain flows with the stiles and rails of each component.

No. Our doors are finished with an engineered, non-porous 3D Laminate material that is 6x thicker than paint and resistant to scratches, stains, water, dirt and bacteria.

All of our products are proudly Made in the USA! We have over 420,000 square feet of manufacturing space throughout North America.

Yes, our Frame Doors are designed for use with glass and other inserts and are available in all our profiles and finishes. Frame Doors DO NOT include glass or inserts. We recommend you source glass locally to avoid shipping damage and to make sure you get what you want.

While all doors are pre-drilled for hinges, we do not currently offer pre-drilling for decorative hardware.

Our selection of finishes and styles is carefully selected to feature the latest trending colors and styles. By offering a curated product line-up we’re able to minimize waste and keep our manufacturing timelines faster. We welcome any feedback about our selection as we’re open to evolving and growing with you!

We don’t currently offer add-on cabinets or drawer boxes, but these are products we are exploring for the future!

Pressure Sensitive Adhesive (PSA) is thin, very flexible, and features a pressure-activated adhesive. Polyback is made from engineered material applied to a semi-rigid backer and is installed using contact adhesive. PSA is commonly used to apply a matching finish to face frames and other visible parts of the cabinet box during Refacing, and Polyback is commonly used instead of PSA when a more rigid material is needed, such as for worn cabinet boxes, or around islands.

Cut-to-Size or “CTS” panels have raw edges and are commonly used when finishing cabinet ends and islands. Fillers have a 1/16″ edge radius and are finished on the face and all edges. Fillers can be used in a traditional application or as a valance, crown moulding riser, or other trim.

We recommend ordering one 4’x8’ sheet of PSA per 20 openings.

Care + Cleaning

Keeping your new cabinets clean during typical kitchen use is quick and easy. Gently wipe all surfaces with a soft cloth or sponge and a mild soap and water solution.

Clean stains by using common household cleaners without abrasives. Whenever possible, avoid spraying any product directly on the surface and test in a non-visible location. Always use a soft damp cloth or sponge to gently wipe the surface, 10-20 strokes should remove most stains.

Diluted rubbing alcohol will remove most ink stains.

For degreasing, use a small amount of Dawn dish soap diluted, or Simple Green in a 50/50 mix with water.

Always clean the surface of any dirt prior to disinfecting (see Regular care instructions). Mix 4 Teaspoons bleach and 4 Cups water. Wearing disposable gloves, test for one minute in a non-visible location before wiping the entire surface (if you want to use reusable gloves that’s cool too, but they should be dedicated for cleaning and disinfecting only). NEVER mix household bleach with ammonia. Trust us.

  • Products containing acetone, acid, and ammonia
  • Solvent based cleaners, paint thinners, wood preservatives
  • Any abrasive liquid or powder cleansers
  • Any abrasive material, brush, scouring pads or scraper

Warranty

Front + Center warrants to the original purchaser that its components will be free from defects in material and workmanship under normal use for a period of FIVE YEARS from the invoice date, subject to the terms and conditions.

Installation

Before you apply pressure to the PSA, you can grab it from one end and quickly pull it off and reposition. Similar to quickly ripping off a bandage. Please note, once you apply pressure, you won’t be able to remove the PSA without damaging it.

Press-in hinges can be unscrewed from the plastic dowels that they are attached to regardless of overlay. Unscrew the hinge from the door, remove the dowels from the correct hinge and re-install on the door.

Take a piece of PSA to your local hardware store or paint supplier and either match a color chip, or ask them to custom color match it for you. A sample size paint container will be sufficient for touch-ups in most cases.

Make sure you’ve completed all the recommended prep steps in this area, including applying at least two coats of Polycrylic to the face of the cabinets. All cleaning should be complete before you apply Polycrylic. Cleaning products can leave behind chemicals that interfere with the PSA’s pressure-activated adhesive.

We recommend using a medium file for small openings. After trimming the PSA as close to the edge of the cabinet frame as possible, use a file to clean up the edges. Hold the file at a near 90-degree angle, and use a push motion, moving the file away from you). Do not pull the file back toward you as this can lift the PSA from the surface.

This can occur when you are trying to trim away too much PSA material. If there is more than one-half inch of PSA material overhanging the face of the frame, use a snap blade knife to trim away the excess.

This can occur when flush trimming up to the ceiling or countertop, and down to flooring. We recommend using an oscillating trimmer tool to finish up these cuts. Make sure the blade is flat with the face of cabinet and sand the edge smooth afterwards.

Bumps can occur when there is debris or nail heads that were not removed during prep. Before you apply PSA strips, use your hand to make sure the area is completely smooth. Eliminate air bubbles by pressing down firmly and smoothing them out towards the edge of the frame.

F+C Accounts

After signing into your F+C account, you can make modifications by selecting “My Account Details” within the “My Account” section. To delete your account, please send a request to myorders@myfrontandcenter.com.

Sign into your F+C account, select “My Account”, then “My Account Details” and go to the “Change Password” change section. If you’ve forgotten your password, go to the Sign In page, and select “Lost Your Password” to reset it.